Global IT Leader Gets a Valuable Lesson in Digitizing BSM
Juniper is a leading innovator for secure networking but that spirit did not extend to BSM. In fact, its legacy procurement tool and ERP-centric strategy was hampering agility and innovation. Coupa gave them a solution built on IT partnership.
Value as a Service
POs Per Year
Previous ERP-centric strategy included difficult customizations and integrations that hampered innovation.
Many of the other large ERP providers didn't have the indirect procurement support and solutions they needed.
Wanted to get spend under control with a consumer-like buying experience.
IT can avoid mundane activities of upgrades, patching, and security concerns, to focus on higher value activities.
Coupa’s ease-of-adoption meant that end users could start using the system immediately, with no training at all.
A year and a half after the initial go-live Juniper has achieved full adoption with 100% of spend going through the system.